A selection of comments from satisfied real nappy customers of The Clean Green Nappy Machine

We hold our customer's satisfaction to be the main measure of our success. Thanks to those of you who write in to let us know we've got it right. Below are a few testimonials from previous satisfied customers. (These are totally unsolicited and unedited - just emails we get from people who felt we'd given them the standard of service towards which we always strive.)

"Just thought I'd drop you a line to say a huge thank you for exchanging the nappies for me - it was really good of you to do that! Am recommending you to everyone! ... The weather's been a little hot for the nappies but we're making good use of all the other products we bought from you and are looking forward to trying the nappies out soon. So again, many thanks for your fab customer service - it's been fantastic!"

Sophie Miller, July 2010

"Thought I would contact you after receiving my first order and compliment you on your service. The whole online experience was excellent, your site is easy to use and very helpful. The reviews from other buyers are great also, I've just added my views. Your contact to confirm my order and dispatched items was excellent. I was very impressed that my order arrived the following day after you emailed to say you had dispatched it and this was only 2 days after I had placed the order. I will definitely be using you again and again, I have never come across a company so well organised and professional as yourselves. Keep it up"

Mrs H Russell, June 2010

"Just wanted to say thanks very much for the nappies, for the good service and the advice. I will recommend you to my friends!"

Gemma Olsson, Cheshire, February 2010

"A huge thank you for your commitment to getting our nappies to us over the bank holiday weekend. I was well aware it was an enormous ask, and your response was spectacular. Thank you so much for your personal care and attention when you were already at full stretch."

Jenny Bowles, Cheshire, January 2010

"THANK YOU so much for your prompt delivery! Amazing it arrived first thing this morning. Will definitely use you again."

Catherine Chapman, (and 5 month old baby Amelie), West Sussex, December 2009

"The videos on your website were very useful. Having floundered around getting all confused about the different types of nappies available, the videos made everything very clear for us as new parents-to-be."

Corin James, Somerset, July 2009

"Thanks for all our nappies and all your assistance online/over the phone over the past couple of months, helping me choose nappies. Will be recommending you and your website to everyone and will definitely be back for more in future!"

Elizabeth Hunt, E Sussex, July 2009

"Very good,I was given good advice,the item was delivered on time and was exactly what I wanted.”

Mrs L D Payne, Norfolk, March 2009

" Experience was excellent! I wanted to change delivery address after I had placed order and was done with absolutely no hassle. Really friendly staff and goods arrived quickly.”

Mrs Lois E White, Berkshire, March 2009

"It's my 3rd purchase from this store, over the last 18 months, and i would definitely use the store again.”

C M Sonnesson, Newcastle-under-Lyme, March 2009

"I buy regularly from this company, they are experts in real nappies and there is always a friendly person on the other end of the phone to give advice and answer your questions. Speedy delivery and well packaged.”

Mrs E El-Abed, Brockworth, February 2009

"Very quick service and very helpful for advice over the phone”

Michael Humphries, Swindon, February 2009

"Excellent friendly customer service and extremely prompt delivery - would reccomend with no hesitation!”

C R Hewer, Nottingham, January 2009

"I am really pleased with my nappies and your website so I will recommend you to all my friends.”

Caroline Chapman, York, November 2008

"As a new real nappy user I did not have any idea how to use them and after enquiring about my order I had avery long, relaxed conversation about the different products, how to wash, etc. and lots of other hints and advice from a very friendly, helpful lady”

Mrs Racheal Biggs, Rochdale, Lancs, October 2008

"My experience with you has been fantastic - its what all mums need when they are trying to do the best for there babies, especially as dealing with a little one is so all consuming in its self. Your advice, time and care has been invaluable to me. Thank you”

Joanna Yule, Aberdeenshire, October 2008

"I use clean green nappy for all my nappies. They always seem to have to best prices and the service is excellent.”

Loiuse Lawrenson, Nottingham, September 2008

"When changing to cloth nappies i was feeling very overwhelmed by all the different kinds and all the different things needed. Clean green nappy helped me to make sense of what i needed and helped me get started.”

Nadene Oloan, Antrim, September 2008

"I would like to thank you for your excellent service providing us with reusable nappies - we are using Mother-ease One-size Dry and Air Flow wraps, and are finding them just brilliant - they dry quickly and the dry lining seems to really help stop nappy rash; we haven't actually had any nappy rash at all yet (apart from the occasional redness) which I am really pleased about. Also, our baby Dora seems to find the reusables much more comfortable than disposables. I keep recommending you to friends and raving on about the benefits of reusables!”

Kate Frey, London, August 2008

"Many thanks for quick dispatch and delivery of nappies. The quality is much better than the nappies I purchased locally. Thanks once again.”

Brenda Martin, Sunderland, July 2008

"Nappies arrived on Friday, many thanks, they are fab. The bamboo Mother-ease are so soft and lovely – I am going to enjoy testing them all out when the baby arrives. Once I have decided which I like the best I will no doubt be ordering some more. I will be sure to recommend you to all my friends who are having babies (lots of eco friendly girls) and for those using disposables, I will be trying to switch them all to washables instead!”

Bridget Johns, London, May 2008

"You guys are amazing. The nippas turned up today, thank you so much for that. I really appreciate it. Now all I have to do is find out how to use them... :-)”

Jane Pedersen, France, December 2007

"Thank you for my boosters. Just wanted to say how helpful you have been - keeping me informed of delays etc. Proper customer service! It makes a refreshing change. I will definitely be recommending you to my friends. Thanks again.”

Emma Tait, York, July 2007

"We're really pleased with the Tots-Bots nappy; It is so much quicker to put on than a disposable (as you don't waste time in peeling back the sticker-fasteners things); which is a real bonus when your very busy 1-year-old is only allowing you a few seconds of him lying flat.”

Derek Baker, Croydon, May 2007

"Many thanks and just for your general info, I've shopped around on the net a lot for washable nappies and ordered trial packs before my daughter was born last year. I found your site the easiest to use and one of the few that actually sell the nappy pails too. I am a former shopping editor (pre-motherhood I worked for many women's magazines), so I do know what I'm talking about when it comes to shopping - especially online. So your site definitely gets the thumbs up from me.”

Claire Harries, Brighton, March 2007

"Hi, I received my order in what might have been the speediest delivery of all time. Thank you, the nappies are great and your service has been exemplary. I look forward to using your site again in the future, if the opportunity arises. Thank you!”

Cattarina Sonesson, Staffordshire, February 2007

"Your service was excellent and your prompt reply to my emails was fantastic. Delivery top class and the nappies are amazing, they are easy to use and so absorbent, the nappy wraps are superb too. My son's nursery have been telling the other Mum's about the napies so I am hoping I might convert others into the "green" way too!! I will most definitely recommend your company."

Tracey Ibitoye, Lancashire, November 2006

"Thank you for the prompt delivery of the fluffles. I would have had to wait a month if I ordered them from Tots Bots directly! I have been so impressed by them (and the other things I have ordered). Your prices are so competitive and your service has been excellent.”

Jo Day, Nottinghamshire, October 2006